FTS MERIT
Quality Policy
The Directors, management and personnel of FTS Merit. are committed to pro-vide a high quality of customer satisfaction by continuously improving levels of client service, human resource management and company operations by: –
- Endeavoring to exceed customer’s expectations.
- Promoting a culture of continuous improvement and efficient operation.
- Making the development and training of all employees a priority.
- Using Human Resource Management to ensure excellent communication skills for all employees and levels of high personal satisfaction.
- Providing adequate resources and training needed to continually improve the effectiveness of the Quality Management System.
- Continually improve the efficiency of the supply chain.
- Engage, direct, and support persons to contribute to the effectiveness of the quality management system.
- Communicate the importance of effective quality management and of conforming to the management system requirements.
- Enhance customer satisfaction.
The above goals are completed by an effective and efficient company quality management system based on the requirements of ISO 9001:2015.
The success of this policy is monitored, controlled and improved through elements of this Quality Management System such as quality objectives, internal audits, management reviews, corrective/preventive actions, training and process performance / effectiveness.